Effective 19 September 2026

These Terms & Conditions ("Terms") form a binding agreement between South Sound Studios, Amman, Jordan ("the Studio", "we") and the person or company making a booking ("the Client", "you"). By ticking the box at checkout you confirm that you have read, understood and agree to these Terms.

1. Bookings and confirmation

• A booking request is received when you complete checkout. It becomes a confirmed booking once payment is received (or, for unpaid bookings, once the Studio confirms in writing).
• Session dates and times are subject to availability. The Studio will contact you to agree a session date after checkout. A session date is only reserved once confirmed by the Studio.
• You must be at least 18 years old to place a booking. If you book on behalf of a company or organisation, you confirm you have authority to bind it; that company is then the Client under these Terms and the deliverables and rights in clause 7 vest in the company, not in you personally.

2. Prices and payment

• All prices are in Jordanian Dinar (JOD) and are shown at checkout before you pay. Prices include any applicable taxes unless stated otherwise.
• Card payments are processed securely by Bank al Etihad Payments+. The Studio never sees or stores your full card details.
• Where a booking is not paid online, the full amount must be received at least 24 hours before the session. If it is not, the Studio may release the slot and treat the booking as cancelled.
• Voucher codes are applied at checkout only, cannot be combined unless stated, and have no cash value.

3. Rescheduling and cancellation

• You may reschedule a confirmed session free of charge with at least 48 hours notice, subject to availability.
• Rescheduling with less than 48 hours notice, or a no-show, forfeits the session and any payment made for it.
• Cancellation by you with at least 7 days notice: full refund less any payment-processing fees. Between 7 days and 48 hours: 50% refund. Less than 48 hours: no refund.
• If the Studio must cancel or move a session, you will be offered the next available date or a full refund.

4. Session time and conduct

• Sessions start and end at the booked times. Late arrival reduces your available session time; it does not extend the end time.
• Studio staff may signal when a session is about to end. Extending a session on the day is at the Studio's discretion, depends on availability, and is billed at the Studio's current hourly rate.
• You are responsible for the conduct of your guests. Smoking, vaping and open food are not permitted in the recording rooms.
• You are liable for loss of or damage to Studio equipment or premises caused by you or your guests, beyond normal wear.
• External equipment, crew or operators may only be used in the Studio with the Studio's prior written agreement. Recording is done on the Studio's equipment by the Studio's team.
• The Studio may refuse, pause or end a session without refund if you or your guests behave in an abusive, harassing or discriminatory way towards staff or others on the premises.

5. Deliverables, turnaround and revisions

• What you receive is set by the package and add-ons selected at checkout.
• For Standard and Advanced editing packages, the first version is delivered 10 to 18 working days after the session. The clock starts only once the session is complete and the Studio has received everything it needs from you (logos, music, brand guidelines, guest details, approvals). Any delay on your side, including late materials, late feedback or requested changes to the brief, extends the delivery time by at least the same period. Raw packages and add-ons follow the timing agreed at booking.
• Each deliverable includes up to two (2) rounds of reasonable revisions. Further revisions, changes of direction, or re-edits after approval are billed separately.
• Feedback must be given within 14 days of delivery; after that the deliverable is considered approved.
• If you are not satisfied with a deliverable, your remedy is reasonable revisions within the agreed scope. Payments are not refunded on the basis of perceived quality, business results, internal approvals or a change in your plans.

6. Your content

• You are responsible for everything recorded or supplied by you and your guests, including obtaining any permissions or licences for music, footage, images, names and likenesses.
• You confirm that your content is not unlawful, defamatory or infringing. The Studio may refuse or stop a session that breaches this clause without refund.
• You confirm that every participant consents to being recorded and to the Studio's marketing use described in clause 7.

7. Intellectual property and usage

• On receipt of full payment, ownership of the final edited deliverables passes to you.
• Raw footage, audio, project files and unused material remain the property of the Studio unless a raw-files add-on or purchase is included in your booking.
• Studio marketing licence. By booking, you grant South Sound Studios a non-exclusive, perpetual, worldwide, royalty-free licence to use excerpts of the recorded and finished material, behind-the-scenes footage, photographs and stills of the session, and your name, brand and show title, for the Studio's own commercial promotion: its website, social media, showreels, portfolio, paid advertising, press and pitches to other clients. This licence is a condition of the booking and does not require further approval.
• The licence covers promotion of the Studio only. The Studio will not sell your content, licence it to third parties, or present it as the Studio's own production.
• The Studio will not publish material that would reveal unreleased content before you publish it; excerpts of unreleased episodes are used only after you have released them or with your written go-ahead.
• If your project needs full confidentiality, a private production with no marketing use can be agreed in writing before the session for an additional fee.
• You confirm that every guest and participant has been informed of, and agrees to, this marketing use.
• The Studio may also use recordings internally, without publishing them, to train staff, test equipment and improve its production workflows.

8. Storage of files

• Raw footage, audio and project files are kept for 7 days after the final edits and revisions are delivered, then permanently deleted.
• If you want the raw files, you must collect them from the Studio within those 7 days on your own storage device (SSD, hard drive or memory card with enough free space). The Studio does not upload or ship raw files.
• After the 7 days the raw files are gone and cannot be recovered. Please back up your final deliverables promptly.

9. Liability

• The Studio's total liability for any claim arising from a booking is limited to the amount paid for that booking.
• The Studio is not liable for indirect or consequential loss, including loss of profit, audience, followers or reputation, or for the performance of your content on any platform.
• Nothing in these Terms limits liability that cannot be limited by law.
• You will indemnify the Studio against claims by third parties arising from your content, your guests, or your breach of these Terms.

10. Events beyond our control

Neither party is liable for delay or failure caused by events beyond its reasonable control (including power or internet outages, illness, severe weather, or government action). Affected sessions will be rescheduled.

11. Privacy

We use the contact details you provide to manage your booking and to send booking-related emails. We do not sell your data. Card details are handled solely by our payment provider.

12. Governing law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Any dispute will be subject to the courts of Amman.

The Studio may update these Terms from time to time. The version you accepted at checkout is the one that applies to that booking.

13. Contact

Questions about these Terms: info@studiossouthsound.com